External Lifecycle Report

Report Purpose

To produce a cradle-to-grave style report for each call that a particular external number has some involvement in throughout its lifecycle. Each call event is displayed in a table, listing actions in chronological order. A blank line separates individual calls.

Required Input (Report Subject)

• An exact search number is required as the subject of this report.
• Call direction can then be selected as "Incoming", "Outgoing", or "Both" (default is "Both").

Optional Input (Available Filters)

• Trunk Filter - Apply a trunk filter to display only calls made through the specified trunks.
• Restrict Times - Only include calls made or received within a specified time range.

Output Data

Data for this report is output in the form of a table comprising a row entry per call event, with a blank line printed between individual calls;

• Event Date/Time - Date and time of the associated call event.
• Duration - Duration of the event in hours: minutes: seconds (h:m:s) - (00:00:00 where unknown)
• Event Type - What was happening during this event.
• Source - What was the source of this event (usually only presented on the first event of a call).
• Destination - Where was the call trying to go during this event.
• Outcome - What was the outcome of this specific event (Eg. Answered, Completed, Routed, Transferred).
• Next Destination - Where was the next destination for the call. Eg. Where was it transferring or routing to.