Extension Lifecycle Report

Report Purpose

This report generates a cradle-to-grave analysis of every call involving the selected extension(s). It provides a detailed timeline of each event in a call’s lifecycle, presented in a tabular format. Blank lines are added between individual calls to clearly separate them for better readability.

Required Input (Report Subject)

• Choose a, single extension, or extension range as the focus of the report.
• Selecting an extension or extension filter will automatically include all associated numbers in the chosen filter.
• Include Internal - Enable this option to include internal calls in the report totals (disabled by default).

Optional Input (Available Filters)

• Trunk Filter - Restricts the report to calls made via specific trunks, useful for external call statistics.
• Restrict Times - Only include calls made or received within a specified time range.

Output Data

Data for this report is output in the form of a table comprising a row entry per call event, with a blank line printed between individual calls;

• Event Date/Time - Date and time of the associated call event.
  
• Duration - Duration of the event in hours: minutes: seconds (h:m:s) - (00:00:00 where unknown)
  
• Event Type - What was happening during this event.
  
• Source - What was the source of this event (usually only presented on the first event of a call).
  
• Destination - Where was the call trying to go during this event.
  
• Outcome - What was the outcome of this specific event (Eg. Answered, Completed, Routed, Transferred).
  
• Next Destination - Where was the next destination for the call. Eg. Where was it transferring or routing to.