Group Lifecycle Report

Report Purpose

This report generates a cradle-to-grave analysis of every call involving the selected group(s). It provides a detailed timeline of each event in a call’s lifecycle, presented in a tabular format. Blank lines are added between individual calls to clearly separate them for better readability.

Required Input (Report Subject)

• Select a specific group or range of groups as the subject of the report.
• In the next field, selecting a group or group filter will include all calls to the individual group or all groups associated with the group filter.

Optional Input (Available Filters)

• Trunk Filter - Restricts the report to calls made via specific trunks for external call statistics.
• Include Internal -  Toggle to include internal calls in the totals (they are excluded by default). Unchecking the box will exclude them again.
• Restrict Times - Only include calls made or received within a specified time range.

Output Data

Data for this report is output in the form of a table comprising a row entry per call event, with a blank line printed between individual calls;

• Event Date/Time - Date and time of the associated call event.
• Duration - Duration of the event in hours: minutes: seconds (h:m:s) - (00:00:00 where unknown)
• Event Type - What was happening during this event
• Source - What was the source of this event (usually only presented on the first event of a call).
• Destination - Where was the call trying to go during this event.
• Outcome - What was the outcome of this specific event (Eg. Answered, Completed, Routed, Transferred).
• Next Destination - Where was the next destination for the call. Eg. Where was it transferred or routed to.