System Stats by Period Report

Report Purpose

To provide a snapshot-style overview of call statistics across entire systems over a given period broken down per day/ day of the week/ week/month.

Required Input (Report Subject)

• System Selection - Defaults to “All Systems.” For customers with multiple systems, the output can be restricted to a specific system.

• A period grouping option must also be selected as Day, Day of the Week, Week*, or Month

Output Data

Data for this report is output in the form of a table comprising of;

• System: The name of the associated system.
• Interval Period - Each Day, Day of the Week, Week*, or Month for the period. **
• Incoming Calls: Total number of external incoming calls received.
• Answered Calls: Total number of incoming calls reported as answered in their first interaction with the system.
• Abandoned Calls: Total number of incoming calls reported as unanswered in their first interaction with the system.
• Voicemail: Total number of incoming calls routed to voicemail in their first interaction with the system.
• Outgoing Calls: Total number of external outgoing calls made.
• Incoming Time: Total duration of all incoming calls.
• Outgoing Time: Total duration of all outgoing calls.

* Weeks are classified as Sunday to Saturday.

** Each period will be displayed in a separate row.

Eg. If a report is run from July 1st to July 10th and “Day” is selected as the period grouping there would be a 10 rows per system in that period, however if “week” was selected, there would be 2 rows per system for the two weeks in that period.