Extension Outgoing Report

Report Purpose

To provide a detailed, call-by-call breakdown of calls made by an individual user within the system, including the answer status of each call.

For users with multiple devices (e.g., a desk phone and a softphone), the report consolidates all external calls made from any associated device into a single, unified report.

Required Input (Report Subject)

• You must select a user/extension or an extension range as the subject of the report.
• Use the Extension or Extension Range field to specify the subject of the report.
• Selecting an extension or extension filter will include all numbers linked to the chosen extension or all extensions in the selected filter.

Optional Input (Available Filters)

• Trunk Filter - Restricts the report to calls made via specific trunks, useful for external call statistics.
• Restrict Times - Only include calls made or received within a specified time range.

Output Data

Data for this report is output in the form of a table comprising of;

• Date/Time - Date and time of the associated call.
• Duration - Duration of the call in hours: minutes: and seconds (h:m:s).
• Call Status - Status of the call per below:
  • Answered - Call was answered.
  • Unanswered - Call was unanswered.
  • Voicemail - Call was answered by the system voicemail.
  • Intercepted - Call was answered by another party (Eg. Call Pickup).
• Calling - Number of the incoming calling party (Incoming Caller ID)
• Called - Number the incoming call was directed to.