Longest Calls Report

Report Purpose

To highlight the top 10 longest incoming and outgoing calls based on total call duration during the reporting period.

Required Input (Report Subject)

• An extension group must be selected as the subject for this report.
• The default selection is "All Extensions," however any configured “Extension Filter” can also be applied.

Optional Input (Available Filters)

• Trunk Filter - Restricts the report to calls made via specific trunks, useful for external call statistics.

Output Data

Data for this report is output in the form of the table comprising of;

Top 10 Longest Incoming Calls;

    Date/Time - Date and time of the associated call.

    Source - Incoming caller ID of the associated call.

    Destination - Destination number of the associated incoming call.

    Length - Total call length in hours: minutes: and seconds (h:m:s).

Top 10 Longest Outgoing Calls;

    Date/Time - Date and time of the associated call.

    Source - Extension number of the caller that placed the outbound call.

    Destination - Outbound number dialed for the associated call.

    Length - Total call length in hours: minutes: and seconds (h:m:s).

*Note: This report will show the top 10 results in the incoming and outgoing categories.