Extension All Calls Report

Report Purpose

To provide a detailed, itemised overview of all calls, both incoming and outgoing, made by an individual user within the system, including the status of each call.

For users with multiple devices (e.g., a desk phone and a softphone), the report consolidates all external calls made across any associated device.

Required Input (Report Subject)

• You must select a user/extension, extension range, location or department as the subject of the report.
• Selecting an Extension or Extension Range will include all numbers linked to the selected extension(s) or within the configured filter. Selecting a Location or Department will include all extensions configured with the associated tag within their configuration.

Optional Input (Available Filters)

Restrict Times - Only include calls made or received within a specific time range.

Output Data

Data for this report is output in the form of a table comprising of;

• Date/Time - Date and time of the associated call.
  
• Duration - Duration of the call in hours: minutes: and seconds (h:m:s).
  
• Direction - Direction of the call in terms of the extension (Incoming/Outgoing/Internal).
  
• Call Status - Status of the call per below:
  
  • Answered - Call was answered.
    
  • Unanswered - Call was unanswered.
    
• Calling - Caller ID of the party placing the call.
  
• Called - Number the caller was attempting to reach.
  
• Answered By - If the call was an answered or intercepted incoming call this will show the name or number of the answering party.