Report Purpose
To show the top 10 repeat incoming callers as well as the top 10 numbers called by volume.
Required Input (Report Subject)
- An extension grouping must be selected as the subject of the report.
- The default selection is “All Extensions,” but any configured “Extension Filter” can be applied.
Optional Input (Available Filters)
- Trunk Filter - Restricts the report to calls made via specific trunks, useful for external call statistics.
Output Data
Data for this report is output in the form of the table comprising of;
Top 10 Incoming Callers by Volume;
Number - Incoming Caller ID Number Displayed
Calls - Total number of calls from this number over the reporting period.
Top 10 Outgoing Calls by Volume;
Number - Outgoing number dialled by associated extension numbers.
Calls - Total number of calls made to this number over the reporting period.
*Note: This report will show the top 10 results in the incoming and outgoing categories.
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