Extension Call Distribution Report

Report Purpose

To provide a quick ratio of inbound-to-outbound call ratio for extensions.

Users configured with multiple devices (Eg. A desk phone and a softphone) are reported as a combined summary of calls across all their devices.

Required Input (Report Subject)

• Select an extension grouping to define the scope of the report. 
• By default, “All Extensions” is selected, but a configured “Extension Filter” can be applied if needed.

Optional Input (Available Filters)

• Trunk Filter - Restricts the report to calls made via specific trunks, useful for external call statistics.
• Restrict Times - Only include calls made or received within a specified time range.

Output Data

The report presents data as a bar chart, displaying the number of inbound and outbound calls per user or extension.

Data exported to PDF will show both a bar chart, as well as a table showing each user and the number of inbound and outbound calls associated.

Exports in CSV or XLSX format include only the tabular data, showing inbound and outbound call counts for each user.