Extension Incoming Report

Report Purpose

To provide a detailed, call-by-call log of calls made to an individual user on the system, including the answer status for each call.

For users with multiple devices (e.g., desk phone and softphone), the report consolidates all calls directed to any associated device into a single, unified report.

Required Input (Report Subject)

• You must select a user/extension, extension range, location or department as the subject of the report.
• Selecting an Extension or Extension Range will include all numbers linked to the selected extension(s) or within the configured filter. Selecting a Location or Department will include all extensions configured with the associated tag within their configuration.

Optional Input (Available Filters)

• Trunk Filter - Restricts the report to calls made via specific trunks, useful for external call statistics.
• Restrict Times - Only include calls made or received within a specified time range.

Output Data

Data for this report is output in the form of a table comprising of;

• Date/Time - Date and time of the associated call.
• Ring Time - Ring time of the call segment in hours: minutes: and seconds (h:m:s).
• Duration - Duration of the call in hours: minutes: and seconds (h:m:s).
• Call Status - Status of the call per below:
  • Answered - Call was answered.
  • Unanswered - Call was unanswered.
  • Voicemail - Call was answered by the system voicemail.
  • Intercepted - Call was answered by another party (Eg. Call Pickup).
• Calling - Number of the incoming calling party (Incoming Caller ID)
• Called - Number the incoming call was directed to.
• Answered By - If the call was answered or intercepted this will show the name or number of the answering party.