Cost Centre Report

Report Purpose

To provide a total expense summary based on configured cost codes, categorized by call types. Cost codes are assigned to users/extensions in the configuration area. 

It can also itemize outbound calls and associate costs with each call.

Required Input (Report Subject)

• An extension grouping must be selected as the subject of this report.
• “All Extensions” is the default selection option, however any configured “Extension Filter” may be applied.
• Display Itemized Call Costs - When enabled, this option shows each call in a ‘phone bill’ style layout rather than summarizing costs per device.
• Summarize By - This outlines how calls should be aggregated.
  • "Call Costs": Shows costs in summary output.“Call Duration”: Show total time (in Days/ Hours/ Minutes/ Seconds) for the call types in summary

Optional Input (Available Filters)

• Trunk Filter - Apply a trunk filter to display only calls made through the specified trunks.

Output Data

Data for this report is output in the form of a table comprising of;

Without “Display Itemized Call Costs” selected:

• Cost Code - The cost code for the listed calls. If no cost code is configured, "None" will appear.
• Local Calls - Total cost and number of local calls.
• National Calls - Total cost and number of national calls.
• Mobile Calls - Total cost and number of mobile calls
• Premium Calls - Total cost and number of premium calls.
• International Calls - Total cost and number of international calls.
• Unclassified Calls - Total number of calls made that did not match a costing rule.
• Total Calls - Total cost and number of calls made across all classifications.

With “Display Itemized Call Costs” selected:

• Date/Time - Date and time of the associated call.
• Duration - Duration of the call in hours: minutes: seconds (h:m:s).
• Cost Centre - The cost centre associated with this call.
• Number Called - The external number dialed in this call.
• Caller - Extension number of the device placing the call.
• Classification - The call classification this particular call falls within (see above).
• Call Cost - Cost of the call based on input rules within the call costing rates configuration.