Extension Costing Report

Report Purpose

To provide a summary of call costs for a system user, broken down by call type categories. 

It can also itemize outbound calls and assign individual costs to each call made by the user.

Required Input (Report Subject)

• A user/extension must be selected as the subject of this report.
• Selection of a user/extension will include all numbers linked to this user or device in the Users & Devices configuration area.
• Display Itemized Call Costs - When enabled, this option shows each call in a ‘phone bill’ style layout rather than summarizing costs per device.
• Summarize By - This outlines how calls should be aggregated.
  • "Call Costs": Shows costs in summary output.
  • “Call Duration”: Show total time (in Days/ Hours/ Minutes/ Seconds) for the call types in summary.

Optional Input (Available Filters)

• Trunk Filter - Apply a trunk filter to display only calls made through the specified trunks.

Output Data

Data for this report is output in the form of a table comprising of;

Without “Display Itemized Call Costs” selected:

• Device - The display name/number associated with the device.
• Local Calls - Total cost and number of calls made.
• National Calls - Total cost and number of calls made.
• Mobile Calls - Total cost and number of calls made.
• Premium Calls - Total cost and number of calls made.
• International Calls - Total cost and number of calls made.
• Unclassified Calls - Total number of calls made that did not match a costing rule.
• Total Calls - Total cost and number of calls across all classifications.

With “Display Itemized Call Costs” selected:

• Date/Time - Date and time of the associated call.
• Duration - Duration of the call in hours: minutes: seconds (h:m:s).
• Number Called - The external number dialed in this call.
• Caller - Extension number of the device placing the call.
• Classification - The call classification this particular call falls within (see above).
• Call Cost - Cost of the call based on input rules within the call costing rates configuration.