System Costing Report

Report Purpose

To provide a call cost summary for an entire system, broken down into categories or classes of call types. 

It can also itemize outbound calls and assign costs to each call made within the system.

Required Input (Report Subject)

• A system within the organization must be selected as the subject of this report.
• “All Systems” is the default selection option, however, any configured individual system may be selected.
• Display Itemized Call Costs - When enabled, this option shows each call in a ‘phone bill’ style layout rather than summarizing costs per device.
• Summarize By - This outlines how calls should be aggregated.
  • "Call Costs": Shows costs in summary output.
  • “Call Duration”: Show total time (in Days/ Hours/ Minutes/ Seconds) for the call types in summary.

Optional Input (Available Filters)

• Trunk Filter - Apply a trunk filter to display only calls made through the specified trunks.
• Trunk Type Selection - Allows the selection of trunk mediums based on the types configured in the system.

Output Data

Data for this report is output in the form of a table comprising of;

Without “Display Itemized Call Costs” selected:

• System - The display name given to the associated system.
• Local Calls - Total cost and number of local calls.
• National Calls - Total cost and number of national calls.
• Mobile Calls - Total cost and number of mobile calls.
• Premium Calls - Total cost and number of premium calls.
• International Calls - Total cost and number of international calls.
• Unclassified Calls - Total number of calls made that did not match a costing rule.
• Total Calls - Total cost and number of calls made across all classifications.

With “Display Itemized Call Costs” selected:

• Date/Time - Date and time of the associated call.
• Duration - Duration of the call in hours: minutes: seconds (h:m:s).
• Number Called - The external number dialed in this call.
• Caller - Extension number of the device placing the call.
• Classification - The call classification this particular call falls within (see above).
• Call Cost - Cost of the call based on input rules within the call costing rates configuration.