Callation is a ‘cloud-based’ call reporting system. When a call, transfer or event is completed within the phone system, the system generates a text-based data message containing specific information about the call, such as timestamp, duration, phone number, and other details.
A single call may generate multiple text records depending on the events that occurred during the call, such as transfers, holds, or conferences. In such cases, you may observe two or more records associated with the same call.
An example of such a call record can be seen below:
-10/28 16:05:16 0000:06:20 T706 0006 900 826 916 0312129876 888 E9160325 A C9165415
Our collector software runs on the local network, connecting to the phone system to capture these records. At intervals (usually 1-5 minutes), it uploads the records to our hosted platform for reporting.
These records are securely encrypted with SSL for safe transmission over the internet, and all data is stored within Australian owned and operated data centres.
In the event that the collector is unable to connect to the hosted platform, it will continue to cache call records locally until connectivity is restored. The system retains a local backup of the past 30 days of call records to ensure they can be re-uploaded if the initial upload fails or if retransmission is required.
The following infographic also shows a high-level layout of the Callation Network.
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