Group Interval Report

Report Purpose

To provide an interval-based breakdown of calls presented to a group number. Eg. a 15/30/60 minute statistical breakdown over the reported period.

Required Input (Report Subject)

• Select the group number to be analysed.
• Choose the reporting interval: (15/30/60 minutes, Day, Week, Month, Day of Week).

Optional Input (Available Filters)

• Trunk Filter - Include only calls made via specific trunks for external call statistics.
• Include Internal - Toggle to include internal calls in the totals (they are excluded by default). Unchecking the box will exclude them again.
• Restrict Times - Only include calls made or received between the to and from times.

Output Data

Data for this report is output in the form of a table comprising of;

• Time Interval - The start date/time for the associated interval block.
• Total Calls- Total number of calls offered to this group over the reporting period.
• Answered - Total number of calls answered at this group.
• Voicemail - Total number of calls directed to this group that went to voicemail.
• Abandoned - Total number of calls abandoned at this group.
• Overflowed - Total number of calls overflowed away from this group.
• Average Answer Time - Average ring time before a call is answered.
• Average Talk Time - Average talk time for an answered call.
• Average Time to Abandon - Average time to abandon for abandoned calls.
• Percentage Answered - Percentage of offered calls that were answered here (rounded).

Note: Intervals prior to the first call and after the last call will not be displayed.