Report Purpose
To provide a detailed breakdown of incoming calls to a selected ring group, categorized by ring time thresholds.
Thresholds shown are 0-5s, 6-10s, 11-15s, 16-20s, 21-30s, 31-60s, 61+s, there are also categories for “Abandoned” and “Overflowed”.
Required Input (Report Subject)
A single group number must be selected as the subject of this report.
Optional Input (Available Filters)
Restrict Times - Only include calls made or received within a specified time.
Output Data
Within the web interface, this report presents data as a bar chart, illustrating the number of calls in each ring time threshold or category. There is also a table displaying the associated numerical values of each threshold or category.
Data exported to PDF, CSV or XLSX will only display display the numerical table data.
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