Group Incoming Report

Report Purpose

To provide a detailed, call-by-call analysis of all calls received by a group number, highlighting the answer status of each call.

Required Input (Report Subject)

• Select a specific group or range of groups as the subject of the report.
  
• In the next field, selecting a group or group filter will include all calls to the individual group or all groups associated with the group filter.

Optional Input (Available Filters)

Restrict Times - Only include calls made or received within a specified time range.

Output Data

Data for this report is output in the form of a table comprising of;

• Date/Time - Date and time of the associated call.
• Ring Time - Ring time of the call segment in hours: minutes: and seconds (h:m:s).
• Duration - Duration of the call in hours: minutes: and seconds (h:m:s).
• Call Status - Status of the call per below:
  • Answered - Call was answered.
  • Unanswered - Call was unanswered.
  • Voicemail - Call was answered by the system voicemail.
  • Overflowed (Answered) - Call overflowed to another group or extension and was answered there.
  • Overflowed (Unanswered) - Call overflowed to another group or extension but was not answered there either.
• Calling - Number of the incoming calling party (Incoming Caller ID)
• Called - Number the incoming call was directed to.
• Answered By - If the call was answered or intercepted this will show the name or number of the answering party.