Group Numbers Configuration

The Group Numbers configuration page is where ring group and hunt group numbers are entered into the system for reporting (voicemail numbers are managed separately).

The configuration data is displayed in a table with the following fields:

• Name: Display the name of the group number.

• Location: (Optional) Location or site of the associated group.

• Department: (Optional) Department of the associated group.

• Number: The number associated with this group.
• Type: Selected type for the group.
• Host System: System where the group number is configured.

When editing, you can modify the name, location, department and group type for existing records. However, changes to the number or host system require removing the entry and adding a new one.

• Lock - Allows you to lock/unlock a record, preventing it from being overwritten or deleted by a CSV import or API sync. For instance, if a user is listed as “Jim Jones” but appears as “James Jones” in the phone system, locking the record preserves the original name during sync operations.
• Hide - Enabling this option will remove associated entries when running reports across "All Extensions".
  The aim is to declutter some of these reports, allowing entries like test, fake, or dummy extensions to be removed from the reports in cases where they automatically sync over from your phone system. With the "Hide" option enabled, the item will still be reportable individually, or if part of any reporting filter.

To add a new group:

• Click Add, then enter a name, number, and any optional details
• Select a device type

Note: Each group number must be unique. If a duplicate is detected, an error message will prompt you to resolve the conflict.